Return Procedure

By delivering your order to the cargo within 14 days from the date it is received, you can change the product (s) you purchased with another size / product or request a refund.

In return and exchange requests, the shipping amount belongs to the buyer.

1. MAKE SURE YOU PUT THE RETURN FORM AND INVOICE IN THE PACKAGE.

Package the product (s) you want to return or change together with the purchase invoice and the return request form so that they will not be damaged.

In the return form, you must specify the products you want to return or change.

You can print the 'Return Form' by selecting your relevant order on the My Orders page in the My Account section. If you have not registered yet, you can go to the My Orders section and enter your e-mail address and order number.

2. MAKE SURE YOU PUT THE RETURN FORM INSIDE THE PACKAGE.

Make sure to include the return address below on the return form.

TURKEY MNG cargo padded ONLINE current code (451171471) Yenibosna central neighborhood of fasting chiefs street no: 6 BAHÇELİEVLER / 34197 ISTANBUL

3. PRODUCT SHIPMENT

You can send your return and exchange shipments with our contracted cargo company MNG Kargo.

For shipments to be made with other cargo companies, we would like you to know that our company cannot cover the shipping fee or accept payment during delivery and cannot pay the fees arising from the return.

The products you send for return or size change will be received by our warehouse personnel and finalized within 14 days.

4. RETURN OF PURCHASES MADE WITH CASH PAYMENT AT THE DOOR

If you want your refund amount to be sent to your bank account, you can send your IBAN number by calling our customer service line at 0 (212) 550 00 79 or by e-mail to our e-mail address [email protected] The bank account information and the person placing the order must match, otherwise, refund payment is not possible.

Exchange Procedure
The amount of the products for which a change request is created (with a shipping fee of -10₺ when sent by MNG Cargo) will be sent to you as a gift voucher.